Comments on: Microsoft – Yet Another Negative Comment!

By: uberVU - social comments

uberVU - social comments — Tue, 08 Dec 2009 16:30:36 +0000

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By: Andy

Andy — Mon, 05 Oct 2009 23:33:20 +0000

Graham – Thanks for your response. Much appreciated. Your points are all well taken. The point I was getting at is how the level of customer service can impact a company’s reputation. I think most people would agree with me, warranties aside, when you buy a product you expect it to last longer than a year.

By: Graham

Graham — Mon, 05 Oct 2009 16:34:01 +0000

Yes, this is nonsense – but on your part, not theirs.

This $60 product comes with a 90 day warranty. You can either choose to acknowledge that and buy it, or take your custom elsewhere. You had the misfortune to have something break out of warranty – it happens, deal with it. Part of the reason why costs are low on electronics is because end users take a risk with short warranties.

You have the option of extending your warranty through most retailers. A two year plan probably would have cost you another $10 and would have replaced the unit – which is sad when you consider how much people complain about extended warranties!

At the end of the day this is much ado about nothing. $60 would go a long way in customer relations, but does nothing for the bottom line – which is why they operate the business. You bought it with a 90 day warranty, it outlasted the warranty period. End of story.

Incidentally – why on Earth do you insist on capitalizing the second letter in brand names? Xbox is spelled thusly, and EVGA is all caps. These aren’t iProducts from Apple.